Frequently Asked Questions (FAQ) - Kalam General Store
General Questions
Q: What products do you sell?
A: Kalam General Store offers a wide range of daily essentials, groceries, household items, and other general merchandise.
Q: How can I contact customer support?
A: You can email us at mdkalamkhan2079@gmail.com, call us at +977 9745964176, or visit our store atGodaita Municipality -9 (Bakainiya).
Q: What are your business hours?
A: We are open 7 days a week from 7 AM to 9 PM (NPT).
Order & Payment
Q: What payment methods do you accept?
A: We accept cash on delivery, mobile payments (eSewa, Khalti), and bank transfers.
Q: Is my payment information secure?
A: Yes! We ensure all transactions are secure and do not store your payment details.
Shipping & Delivery
Q: Do you offer home delivery?
A: Yes, we provide home delivery within Godaita Municipality and nearby areas.
Q: How long does delivery take?
A: Delivery usually takes 1-2 hours for orders within Godaita Municipality.
Returns & Refunds
Q: Can I return a product?
A: Yes, you can return unopened and unused items within 3 days of purchase. See our Refund Policy for details.
Q: How do I request a refund?
A: Contact us at +977 9745964176 or email mdkalamkhan2079@gmail.com with your receipt and product details.